Delivery

All hired goods will be sent to arrive no later than 5pm on your hire start date via Express Post using the Australia Post network.

All postage includes a pre-paid return satchel for you to use to return your hire.

Where your hire does not arrive due to an Australia Post delay and has been shipped by TDHS within the timeframe specified by aus post we will issue a credit for the hire fee less postage paid.

Refund/Exchange/Credit Policy

Where the item has been collected or dispatched and is no longer suitable or does not fit a credit or exchange can be issued if we are notified within 24 hours of the item being received and the item sent back within this time frame. A $30 handling fee is deducted from the original hire fee paid. Postage is not refundable.

Last minute orders are orders placed after 3pm Tuesday where the hire start date is the same week. Where the item does not arrive due to Australia post delays and the item was posted by TDHS  the next business day no refund will be issued, where the item is sent back the same day as it arrives to the borrower a credit will be issued for the hire fee less a $30 handling fee and less postage.

Exchanges will be in the form of a credit for the hire fee (excl postage) less a $30 handling fee. 

Credit notes are valid for 6 months.

All refunds/credit requests must be in writing and sent to hello@tdhs.com.au within 24 hours of delivery.

Exclusions that do not qualify for a refund / exchange / credit

- Minor wear or tear which does not make an item unwearable / unusable as no piece will remain in brand new condition 

- Due to the delicate nature of our products, returns will not be accepted for garments that have retained fragrance, we take great care in ensuring the quality of our garments and while each piece is dry cleaned, this may not always completely remove perfume odors

-Minor stains or pulls 

Cancellations

All cancellations must be made by the customer 10 days prior to the hire start date to qualify for a credit note for the full hire fee, refunds are not given on cancelled hires. 

If a customer cancels more than 10 days prior to the start date a credit note for 80% of the hire fee will be issued and is valid for 6 months. A balance of 20% of the hire fee will be retained by THS, where AFTERPAY has been used the full hire fee is forfeited and you will still be required to complete your payment agreement of 4 x fortnightly payments to AFTERPAY.