Shipping, Returns & Exchanges


All weekend hires will commence on a Friday and end on a Monday. If your event falls on a Monday - Thursday please contact us and we will be able to assist with a customised booking. 

We will send your hire to you via Express Post using the Australia Post network.

All postage includes a pre-paid return satchel for you to use to return your hire.

Where your hire does not arrive due to Australia Post delays and has been shipped by TDHS with more than 1 business day before your event, we will issue a credit for the hire fee less $19.95.

Refund/Exchange Policy

All refunds/credit requests must be in writing and sent to within 24 hours of receiving your hire.

The Designer Hire Spot offers the following:

  • Cancellations at least 7 days before the hire start date will receive a full credit for the hire fee.
  • If your item does not fit, you can return it for a credit note, which is for the full hire fee minus the amount paid for postage and a $30 dry cleaning fee.  This applies to clothing only. You must notify The Designer Hire Spot within 24 hours of the package being delivered and post it back the same day. The credit note will be valid for 12 months.